Terms of Use

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Terms of Use

Thank you for accessing our website (the “Site”). Through the Site, Fear Free, LLC (“Fear Free”) offers you access to and makes available to you (the “Services”) a variety of content, including without limitation our website, course content, audio content, video content, text, publications, photos, images, resources, tools, blogs, special offers, an online store, code and any other materials (collectively, the “Content“). By accessing and using the Services, you agree to be bound by the terms and conditions set forth in these Terms of Service and our Policies & Guidelines (including our Privacy Policy) as posted to the Site from time to time (collectively, the “Agreement”). If you do not agree with these terms and conditions, then please do not use the Services.

  1. Agreement Terms.
    • Condition of Use. Before you access or use the Services, please read this Agreement carefully and make sure you understand it. If you disagree with any aspect of the Agreement, you do not have our permission to, and you must not, access or use any of the Services.
    • Sixteen and Older. The Site and Services are not intended for and may not be used by children under the age of 16. By using the Services, you represent that you’re at least 16, and if you are under the age of 18, you have your parent or guardian’s consent to enter this this Agreement.
    • Compliance with Agreement and Agreement. You will at all times: (i) comply with this Agreement when accessing or using the Services; (ii) access (or attempt to access) the Services for personal use only; (iii) comply with all applicable laws, rules, and regulations; and (iv) not access or use the Services in a manner that violates such laws, rules, and regulations, or in a manner that is deceptive, unethical, false, or misleading. We may suspend or terminate your access to, or use of, any aspect of the Services (including any credentials assigned to you), impose additional requirements and restrictions, or terminate your access to the Services in our sole discretion for any reason or no reason at all.
    • Modifications. Occasionally we may, in our discretion, make changes to this Agreement or the Services. When we make changes to the Agreement that we consider material, we will notify you through the Services. By continuing to use the Services after those changes are made, you are expressing and acknowledging your acceptance of the changes.
  2. Use of Services.
    • Registration. To use the Service, you must register to set up an account with us. Depending on the type of registration you select, your account might be a membership or a subscription. During registration, you must provide us with certain personal information, including your name and a current address and other data as requested on the Site. You agree to provide us with registration data which is accurate and up to date. Our privacy policy, currently located following the Terms of Service, explains how we treat your personal and financial data and protect your privacy when you provide your personal data in connection with your access and use of the Services.
    • Username and Password. Your password protects your user account, and you are solely responsible for keeping your password confidential and secure. You understand that you are responsible for all use of your username and password on the Site. You agree not to allow others to use your username name or password, or use a username or password of another person with the intent to impersonate that person. We are not responsible for any losses arising out of the unauthorized use of your subscription or membership account, password or credit card information (even if you have not knowingly disclosed it to another person), and you agree to indemnify and hold us, our partners, subsidiaries, agents, representatives, employees, contractors and licensors, as applicable, harmless for any improper, unauthorized or unlawful use of your subscription account, password or credit card details. If your username or password is lost or stolen, or if you believe there has been unauthorized access to your account by third parties, please notify us immediately and change your password as soon as possible. We reserve the right to reissue your username in the event you terminate your subscription.
    • Access to Services. You are responsible for any hardware, systems and software programs you use and any associated fees and expenses to connect to or use the Internet. From time to time, you may need to install certain third-party software, enhancements, updates or modifications and related documentation for your continued access to the Services. It is up to you if you use any services, enhancements, modifications, or software not provided by us, and you do so at your sole risk and responsibility.
    • Prohibited Conduct. You must not nor allow any other person to do or attempt any use the Services for any purposes which we have not expressly given permission. Such unauthorized use includes but is not limited to the following:
      • ripping, burning, copying, capturing, reproducing, communicating to the public, publicly performing, recording, retransmitting, streaming, distributing or broadcasting the Content by any means or in any form;
      • transferring, loaning, renting, selling, leasing, sub-licensing and otherwise making available the Content to another person or body;
      • altering, changing, removing or obscuring any notices or other indications (including copyright or trademark notices) as to the ownership of the Site, Services and/or Content;
      • reverse-engineering, decompiling, disassembling, modifying or creating derivative works based on the Site, Services, Content, or any part thereof;
      • circumventing any technology used by us, or licensors, or any third party to protect content accessible through the Services; or
      • using the Services or Site to transmit, display, perform or otherwise make available any messages, content or materials (i) that are illegal, obscene, threatening, defamatory, or invasive of privacy; (ii) that constitute political campaigning or commercial solicitation or that uses malicious content such as malware, Trojan horses or viruses, or otherwise interferes with any user’s access to the Services or functionality of any computer systems; (iii) that infringe third-party rights or harm minors in any way; or (iv) constitute spam.
  1. Subscription and Membership Terms.
    • Subscription Fees. If you select the subscription option, we charge you a subscription fee to access the Site, Services, and Content. All subscription fees are exclusive of any taxes, duties or impost that may be imposed by a governmental body, which are your sole responsibility. By following and completing the Site prompts concerning subscription fees for access to the Services and Content, you will authorize us to collect the stated subscription fee from the selected payment method. Your subscription will automatically renew at the end of the subscription period, unless you cancel your subscription through our Site before the end of the current subscription period.
    • Subscription Fee Changes. We may change the price for subscriptions from time to time, and will communicate any price changes to you. Price changes for subscriptions will take effect at the start of the next subscription period following the date of the price change. By continuing to use the Services after the price change takes effect, you accept the new price.
    • Membership Fees. If you select the membership option, we charge you a membership fee to access the Site, Services, and Content. All membership fees are exclusive of any taxes, duties or impost that may be imposed by a governmental body, which are your sole responsibility. By following and completing the Site prompts concerning membership fees for access to the Services and Content, you will authorize us to collect the stated membership fee from the selected payment method. Your membership does not automatically renew, you will receive reminder emails and instructions on how to renew your membership. Should you choose to let your membership lapse, your membership will expire and your access to Services and Content will cease.
    • License to Use Services. When you subscribe for our Services or purchase a membership for our Services, we grant you a revocable, non-exclusive, non-transferable, non-sublicensable, limited in time, right to use the Services and access the Content for personal, non-commercial use in accordance with the terms and conditions of this Agreement.
    • Disruptions to Site, Services, and Content. We will make reasonable efforts to keep the Site, Services, and Content operational. However, certain technical difficulties or maintenance may, from time to time, result in temporary interruptions. We reserve the right, periodically and at any time, to modify or discontinue, temporarily or permanently, functions and features of the Site, Services, or Content, with or without notice, all without liability to you for any interruption, modification, or discontinuation of the Site, Services, or Content or any function or feature thereof. You understand and agree that we have no obligation to maintain, support, upgrade, or update the Site, Service, or Content, or to provide all or any specific content through the Service.
    • Refunds. We may issue refunds at our own discretion on a case-by-case basis. Refunds are issued in the same currency that the customer used to pay for the order. Refunds made using a currency other than U.S. Dollars will be converted to the applicable foreign currency based on the conversion rate in effect as of the date the refund is issued, and not the currency conversion rate that was in effect as of the date of order.
  2. Termination.
    • Termination by You. You may cancel your subscription for any reason at any time by following the prompts located on our Site. The cancellation will take effect the day after the last day of the current subscription period, and upon cancellation you will be denied further access to the Services and Content. However, if you cancel your subscription before the end of the subscription period, we will not refund any subscription fees or any other charges or taxes already paid to us. You understand and agree that your cancellation of your subscription account is your sole right and remedy with respect to any dispute with us. You may cancel your membership at any time during the membership period. However, if you cancel your membership before the end of the membership period, we will not refund any membership fees or any other charges or taxes already paid to us
    • Termination by Us. We reserve the right to suspend or terminate your access to the Site, Services, and/or Content at any time at our sole discretion, with or without notice.
    • Effect of Termination. Sections 2, 5, 6, 7, 8, 9, and 10 shall survive the termination of this Agreement.
  3. Intellectual Property Rights.
    • Exclusive Ownership. The Site, Services, and Content are protected by world-wide copyright, trademark, patent and other intellectual property laws and treaties and belong exclusively to us and our licensors. You acknowledge and agree (i) that rights in the Site, Services, and Content are licensed and not sold to you; (ii) that you shall have no rights or title in or to the Site, Services, and Content other than the right to use them in accordance with the terms of this Agreement. All rights not expressly granted to you in the Site, Services, and Content are reserved by us.
    • Protection of Intellectual Property. We respect the intellectual property rights of others and we expect you to do the same. Neither you nor any third party shall make use of the Site, Services, and Content in any manner that constitutes an infringement of our intellectual property rights or the intellectual property rights of a third person. You must promptly notify us in writing upon your discovery of any unauthorized use or infringement of the Site, Services, or Content or intellectual property rights thereto.
  4. Member Compliance to Pledge and Revocation of Certification
    • Veterinary and pet professionals who become Fear Free certified (“Certified Professionals”) are required at all times to adhere to and conform with the tenants of the Fear Free pledge signed by all individuals seeking to become Certified Professionals.
    • No individual is eligible to apply for or to maintain certification unless the individual is in compliance with all Fear Free standards, policies and procedures. Following certification, each Certified Professional bears the burden for demonstrating and maintaining compliance the Fear Free standards, policies and procedures at all times. Fear Free may deny or revoke a certification when an individual is found not to be in compliance with the pledge or practices of Fear Free; or who has made a material misrepresentation as part of their application for certification.
    • Fear Free shall have the power to temporarily or permanently revoke the certification of any Certified Professional upon Fear Free’s determination that the Certified Professional  has acted in violation of the Fear Free standards, policies and procedures or violated applicable federal, state, or local laws and regulations.
    • Available remedies to Fear Free include without limitation denial or revocation of an individual’s certification and/or other remedial actions as determined by Fear Free in its discretion.
    • Should the certification of an existing Certified Professional be revoked, the Certified Professional will be notified of such revocation, and upon his or her receipt of such notice of revocation:
      • the individual will be immediately be prohibited from holding himself or herself out to the public as being Fear Free certified;
      • the individual will immediately discontinue use of all marketing or advertising materials provided or made available by or through Fear Free; and
      • the individual will immediately discontinue use of any and all trademarks, service marks, copyrights and other intellectual property belonging to Fear Free.
    • Notwithstanding anything to the contrary herein, each Certified Professional agrees that Fear Free may, at any time upon written notice to such Certified Professional, suspend any or all of the rights and/or licenses granted to the Certified Professional, if, in the sole reasonable discretion of Fear Free, the Certified Professional misuses any of the intellectual property of Fear Free, causes Fear Free any loss of goodwill, or violates any provision of this Agreement. Any such suspension will remain in effect until such time as the Certified Professional establishes that the cause for suspension has been remedied to sole reasonable satisfaction of Fear Free or Fear Free determines to revoke the certification of the Certified Professional.
  5. Academic Integrity. Academic integrity is conceptualized as doing and taking credit for one’s own work. Effective implementation of Fear Free methods and practicing Fear Free is not possible without integrity by members in their course work. The adherence to academic integrity enhances the sense of fellowship in the Fear Free community and protects the designation of a Fear Free Certified Professional. Fear Free, LLC trusts that all members who have registered for an online Fear Free Certification will watch all educational material and modules in full and complete quizzes honestly and independently, without gaining answers from outside sources.  Participation in any or all Fear Free Certification courses must be preceded by agreeing to and acknowledging the Fear Free Pledge. Academic dishonesty and misconduct can result in revocation of certification until proper completion (as defined above) of the program is confirmed.  Academic misconduct is addressed on a case by case basis and penalties can be issued based on the extent of the infringement, which will be handled by Fear Free.
  1. Third-Party Services. The Services may from time to time be integrated with third-party services (including our payment processor), applications and sites (collectively, “Third-Party Services”). These Third-Party Services have their own terms and policies, and the use of their services will be governed by those terms and policies. WE HAVE NO CONTROL OVER, AND ASSUME NO RESPONSIBILITY FOR, ANY THIRD-PARTY SERVICES MADE AVAILABLE TO YOU. We may, at any time and in our sole discretion, and without any notice to you, suspend, disable access to or remove any Third-Party Services.
  2. Exclusion of Warranties.
    • No Warranties. NO CONDITIONS, WARRANTIES OR OTHER TERMS APPLY TO ANY SERVICE, SOFTWARE, OR OTHER GOODS OR SERVICES SUPPLIED BY US, FEAR FREE, OUR AFFILIATES OR ANY OF OUR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SHAREHOLDERS, SUPPLIERS, LICENSORS, LICENSEES, ASSIGNS, OR SUCCESSORS (“Related Parties“) UNDER THE AGREEMENT UNLESS EXPRESSLY STATED SET OUT IN THE AGREEMENT.
    • As Available. YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR ACCESS TO, AND USE OF, THE SITE, SERVICES, AND CONTENT IS AT YOUR SOLE RISK AND THAT THE SITE, SERVICES, AND CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
    • Additional Disclaimers. TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE, FEAR FREE, AND THE RELATED PARTIES FURTHER EXPRESSLY DISCLAIM ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ADDITIONALLY, WE, FEAR FREE, AND THE RELATED PARTIES DO NOT REPRESENT OR WARRANT TO YOU THAT: (i) THE SITE, SERVICES, AND CONTENT WILL MEET YOUR REQUIREMENTS; (ii) ACCESS TO THE SITE, SERVICES, AND CONTENT WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (iii) THE SITE, SERVICES, AND CONTENT WILL BE ACCURATE, RELIABLE, COMPLETE, CONTINUE TO EXIST, OR OTHERWISE VALID; OR (iv) DEFECTS IN THE OPERATION OR FUNCTIONALITY OF ANY ASPECT OF THE SITE, SERVICES, AND CONTENT, INCLUDING ANY SOFTWARE, CODE, CONTENT (INCLUDING AUDIOVISUAL CONTENT), DATA, SUPPORT OR ANYTHING ELSE PROVIDED TO YOU AS PART OF, OR IN CONNECTION WITH, YOUR SUBSCRIPTION, WILL BE CORRECTED.
  3. Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE, FEAR FREE, AND THE RELATED PARTIES WILL NOT RESPONSIBLE FOR LOST PROFITS, REVENUES, OR DATA, FINANCIAL LOSSES OR DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR OTHER LIABILITY, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE, FEAR FREE, AND THE RELATED PARTIES ARE NOT LIABLE FOR ANY LOSS OR DAMAGE WHETHER OR NOT WE HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES OR DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY UNDER OR ARISING OUT OF THE AGREEMENT IS LIMITED TO THE AMOUNT PAID BY YOU TO US TO ACCESS OR USE THE SERVICES FOR THE SIX MONTHS PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY OR US$500.00, WHICHEVER IS HIGHER.
  4. Indemnification. You will indemnify, defend, and hold us, Fear Free, and the Related Parties harmless against any claim, costs, losses, damages, liabilities, judgments, fees (including reasonable fees of attorneys and other professionals), and expenses arising out of or in connection with any claim, action or proceeding (any and all of which are “Claims“) arising out of: (i) your breach of this Agreement; or (ii) your violation of any law or regulation or the rights of any third party (including any intellectual property or other proprietary right, confidentiality, privacy right, or right of publicity). We may, at our sole discretion, elect for you to assume control of the defense of the Claim for which you are required to indemnify us. If the defense or settlement is assumed by you, we may at any time thereafter elect to appoint our own counsel; or we may take over control of the defense and settlement of such Claim. You will not settle any Claim without our prior written consent. Both parties will provide reasonable assistance to the other as may be required in order to defend any relevant Claim.
  5. Miscellaneous.
    • Entire Agreement. The Agreement controls the relationship between you and us and constitutes the entire agreement between such parties with respect to the subject matter hereof.
    • Third-Party Beneficiary. Except for Fear Free, which is intended to be a third-party beneficiary to this Agreement, there are no other third-party beneficiaries under the Agreement.
    • No Waiver. We will not be treated as having waived any rights by not exercising (or delaying the exercise of) any rights under the Agreement. A waiver will be effective only if we expressly state in writing that we are waiving a specified term of the Agreement.
    • Severability. If any provision of the Agreement is found to be not enforceable, that provision will be modified by the court of competent jurisdiction to the extent necessary to create an enforceable provision that reflects the parties’ intention as closely as possible. If that is not possible, it will be deemed deleted and the rest of the Agreement will continue in force unaffected.
    • Choice of Law; Arbitration. All disputes arising in connection with this Agreement will be finally settled solely under the Rules of Conciliation and Arbitration of the International Chamber of Commerce (the “ICC Rules”) by a single arbitrator appointed in accordance with the ICC Rules. The place of arbitration will be Denver, Colorado U.S.A. The arbitrator will determine the matters in dispute in accordance with Colorado law, without giving effect to its conflict of law principles. The arbitration will be conducted in English. The award of the arbitrator: (i) will be the exclusive remedy between the parties regarding any claims, counterclaims, issues or accounting presented or pled to the arbitrator; and (ii) will be made, and will be promptly payable, in U.S. dollars, free of any tax, deduction or offset. The award will include interest from the date of any damages incurred for breach of the contract, and from the date of the award until paid in full, at a rate to be fixed by the arbitrator. If either party incurs legal fees or any other expense to enforce any obligation of the other party under this Agreement, or to investigate or defend against any claim or action by such other party under this Agreement, the prevailing party (as determined by the Arbitrator) will be entitled to recover its reasonable legal and other expenses from the other party in accordance with Article 20(l) of the ICC Rules.”
    • Notices. All notices must be in the English language, in writing, and sent to our corporate headquarters address listed on our website via first class or air mail or overnight courier, and are deemed given upon receipt.
    • Assignment of the Agreement. We may transfer or assign the Agreement, including any rights and licenses granted under it, to a third party, but you may not.
    • Limitation on Actions. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SITE, SERVICES, OR CONTENT MUST COMMENCE WITHIN ONE YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED. Further, You may only resolve disputes with US OR FEAR FREE on an individual basis, and may not bring a claim as a plaintiff or a class member in a class, consolidated or representative action. Class actions, class arbitrations, private attorney general actions and consolidation with other arbitrations are not allowed.

Contact Information

Fear Free welcomes your questions or comments regarding this Terms of Use agreement. If you believe that Fear Free has not adhered to this Statement, please contact Fear Free at:

Fear Free, LLC
2301 Blake Street, Suite 100
Denver, Colorado 80205, USA

Email Address:
tori.williams@fearfreepets.com

Telephone number:
+1 303-952-0585

Action Required! Your Membership has expired

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Team Members, please tell your Team Admin

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Why?
Renewing and keeping an active membership is one of the requirements to maintaining your certification as well as access to member benefits.

Need help? Please contact our Customer Experience team at wags@fearfreepets.com or call us at 303.952.0585 and we will be happy to assist!

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Action Required: You Were Removed from Your Fear Free Team

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Please note: If you were recently removed from your Fear Free team, your membership will either expire 90 days from the removal date or expire at your current membership renewal date, whichever comes first. Already renewed? Update your account information through the link above. You will continue to receive this notice until your company information has been updated.

Need to join a different Fear Free team or have questions?
Please contact our Customer Experience team at wags@fearfreepets.com or call us at 303.952.0585 and we will be happy to assist!

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